What to do if you have an accident in your hire car?

Even the most experienced drivers can encounter unexpected situations on the road. If you get into an accident with a hire car, it’s important to know what to do to ensure that the situation is resolved as quickly and smoothly as possible. Taking the right steps will help ensure both your safety and that help is organised quickly.

Here’s an overview of what to do if your hire car has an accident.

In the event of an accident, stop in a safe place as soon as possible, switch on your hazard lights and make sure that everyone in the vehicle and other road users are safe. If someone is injured or you need medical help, call 112 immediately.

If necessary, mark the scene of the accident with a hazard triangle and follow road safety rules.

Once the situation is under control and all parties are in good health, call AVIS Customer Service on +372 667 1505.
Our team will help you with the next steps and provide guidance as appropriate. We will help you organise technical assistance, vehicle removal or any other necessary action.

The sooner you let us know about your accident, the sooner we can help you get on your way.

After connecting to AVIS, all information related to the accident.

It is useful to write down:

• the time and place of the accident;
• the names and contact details of other parties;
• vehicle registration numbers;
• insurance details;
• contacts of possible witnesses.

In addition, take photos of the vehicles, the damage and the scene of the accident. The photos will help to clarify the circumstances of the incident later and facilitate the handling of the claim.

If the accident is minor and the parties agree on the circumstances, fill in a road accident report.

It is important that all the information is correct and as accurate as possible. If you have any questions, the AVIS team will be able to provide further guidance.

The police should be involved if:

• someone has been injured;
• there is no consensus on the circumstances of the accident;
• the parties refuse to produce documents;
• suspected of being under the influence of alcohol or other substances;
• the property of a third party has been damaged.

In case of doubt, it is always worth calling 112 for advice or contacting AVIS.

Every accident is different. Depending on the situation, it may be necessary to have the vehicle inspected, repaired or a replacement car arranged.

AVIS helps coordinate the necessary activities and provides precise instructions to make the whole process as simple and convenient as possible.

It depends on the condition of the vehicle. If the car is technically in good condition and safe to drive, it may be possible to continue the journey.
If the damage affects the safety or drivability of the vehicle, AVIS will help to find a suitable solution and, if necessary, arrange further transport.

In the event of an accident with your rental car, the most important thing is to remain calm, ensure safety and contact AVIS Customer Service on +372 667 1505 as soon as possible.

Then gather all the information you need, prepare the documentation and follow our instructions. This way, the situation can be resolved quickly and professionally, and you can focus on continuing your journey.