General caravan conditions

Ideal OÜ (Ideal) is the franchise owner of the Avis brand in Estonia. These general terms and conditions apply to all short-term rental agreements with Ideal.

1. The order period

1.1. The renter rents the vehicle for the period specified in the rental contract. The rental period can be extended by agreement between the parties. Prior to the renewal of the lease, Ideal will provide the lessee with a price list for the renewal of the lease, which the lessee will confirm his/her acceptance of by e-mail. The minimum rental period is 5 days.

2. Delivery and return of the vehicle

2.1. Delivery and return of the vehicle will take place at Peterburi tee 47C, 11415 Tallinn. Pick-up and return will take place between 10:00 and 12:00, except by special arrangement.
2.2. The renter is obliged to participate in a detailed introduction of the vehicle by an Ideal employee.
2.3. When handing over the vehicle, the hirer must make sure that he/she has received the vehicle in good technical condition, with a clean and undamaged interior. The hirer must check that the damage visible on the vehicle has been entered on the technical condition sheet when the vehicle is handed over. Subsequent claims for damage to the Vehicle will not be considered and such damage will be deemed to have been caused by the Renter and will be subject to indemnification by Ideal.
2.4. The hirer is obliged to return the vehicle at the time and place agreed in the rental contract. Ideal accepts up to 1 hour delay in returning the vehicle, after which an extra day’s charge will apply.
2.5. If the hirer fails to return the vehicle at the agreed time and place, or promptly after early termination of the contract, Ideal is entitled to declare the vehicle wanted and to exercise all its rights under the law to take possession of the vehicle, including authorising the hirer to take back (including remove) the vehicle immediately. If Ideal incurs any additional costs in connection with the foregoing, the hirer shall be liable to reimburse Ideal. When moving the vehicle, Ideal will make every effort to preserve the items left in the vehicle by the hirer, but will not be liable for any damage to or loss of the items during or after the move.
2.6. The lessee is obliged to return the vehicle in the same condition as when it was handed over to the lessee, taking into account normal wear and tear. The renter is obliged to return the vehicle, with all tyres, equipment and documents, to the Ideal personnel from whom the vehicle was rented or to the place indicated in the rental contract.
2.7. The hirer receives the vehicle with a full tank of fuel and undertakes to return the vehicle with a full tank of fuel. In case of return with a non-full tank, the renter will be subject to the fee set out in section 4.2.10.
2.8. Upon return, the hirer is obliged to clean the cabin, empty the waste water tank and the toilet tank. In the event of non-compliance, the renter undertakes to pay the cleaning fee referred to in 4.2.8.

3. Requirements for using the vehicle

3.1. Rendilepingus märgitud sõiduki kasutajana ning kehtivate juhilubade omanikuna on rentnik kohustatud tundma ja täitma kehtivaid liikluseeskirju, aktsepteerides seejuures iga trahvi või muu kulu, mis tuleneb rentniku poolsest liikluseeskirjade rikkumisest.
3.2. Sõidukit võib juhtida isik, kes:
3.2.1. on kantud rendilepingusse ning kes omab kehtivat juhiluba ja on vähemalt 25-aastane;
3.2.2. any other person indicated by Ideal in the rental contract at the request of the lessee and who fulfils the conditions imposed on the driver. The hirer is fully responsible for this person and undertakes to check that he/she complies with the rental contract and the general conditions.
3..3. The Vehicle may not be used:
3.3.1. for the carriage of passengers for reward (e.g. the provision of a haulage or taxi service);
3.3.2. for towing any other vehicle or trailer;
3.3.3. for the carriage of goods in breach of customs regulations or for any other illegal act;
3.3.4. by a driver who is under the influence of alcohol, drugs or any other prohibited substance;
3.3.5. by a driver who does not hold a driving licence for the relevant category of vehicle;
3.3.6. for racing or training purposes;
3.3.7. for driving for training purposes;
3.3.8. for driving off the road.
3..4. Smoking is not allowed in the cabin. In the event of non-compliance, the Lessee undertakes to pay the cleaning fee referred to in clause 4.2.7.
3.5. When leaving the vehicle, the hirer undertakes to take the necessary precautions (e.g. by locking the vehicle doors) to prevent any accidents or theft. The hirer also undertakes to take the keys and documents (registration certificate and other documents) with them when they leave the vehicle.

4. Fees

4.1. Upon booking, the rental invoice will be issued within 3 working days. More than 1 month before the start of the rental period, it is possible to cancel the rental by receiving a full refund. From 2 weeks to a month you can get a 50% refund on cancellation. No refund will be given for cancellations less than 2 weeks in advance.
4.2. When the rental contract is signed, the lessee must pay a rental fee and a deposit. The deposit is payable 5 working days before the rental date for an amount of EUR 900-1200. The deposit will be refunded after the rental if the vehicle is in good order.
4.3. The renter undertakes to pay Ideal:
4.3.1. a rental fee according to the applicable rates, calculated on the basis of the number of rental days and kilometres driven. If the vehicle is returned later than 1 hour after the agreed return time stated in the rental contract, the lessee is liable to pay for the rental period calculated on the basis of the actual return time. If the renter returns the vehicle prematurely, Ideal is entitled to charge the full rental fee stated in the rental contract.
4..3.2. all additional charges (insurance, advance payment, etc.), including VAT as provided for by law, which the lessee has agreed to by signing the rental contract;
4.3.3. the fuel filler charge if the lessee fails to fulfil the obligation referred to in point 2.5;
4.3.4. a fine for driving while intoxicated, traffic offences or any other illegal activity, if the fine is enforceable against Ideal, including if Ideal is fined for allowing an unlicensed person to drive;
4.3.5. the amount of the fine, if the renter fails to comply with the terms of the rental agreement, or if the renter fails to comply with the terms of the rental agreement. If the lessee has the proper consent of Ideal to leave the Baltic States and the vehicle becomes unroadworthy outside the Baltic States, the lessee undertakes to pay the costs of bringing the vehicle to the rental office of Ideal in the Republic of Estonia. The rental agreement is valid until the transfer of possession of the vehicle to Ideal;
4.3.6. parking fines, traffic fines, late fees and, if necessary, towing fees for parking due to improper parking or any other reason, plus Ideal’s fine or injury administration fee of 35 EUR;
4.3.7 Charges for emergency cleaning of the vehicle amounting to EUR 200 if the hirer has smoked in the cabin of the vehicle or if the interior is soiled to such an extent that dry cleaning is necessary to restore the vehicle to its pre-rental condition;
4.3.8 Failure to clean the vehicle, toilets and waste disposal, fine of EUR 200.
4..3.9. It is forbidden to transport animals in the vehicle, fine 200 EUR
4.3.10. Returning the vehicle without a full tank, fine per litre 2.5 EUR.
4.4. The renter pays Ideal by bank transfer. In the event of late payment of the rental fee or any other fees provided for in the rental contract and/or the general terms and conditions, the lessee shall pay a late payment penalty of 0.2% of the outstanding amount for each day of delay. In the case of late payment of fees, late payment penalties and fines are considered to be paid first, followed by the principal amount of the fee. In the event of non-payment and/or default by the lessee, Ideal has the right to publish the information concerning the lessee in the register of defaults (including but not limited to the Credit Info database and Ideal’s global database).

5. Responsibility

5.1. Rentnik kannab täielikku vastutust sõiduki säilimise ja sellele tekitatud kõikide vigastuste osas (sh sõiduki juhusliku hävimise ja kahjustumise riisiko), mis on juhtunud enne sõiduki ülevaatamist ja vastuvõtmist Ideali töötaja poolt.
5.2. In the event of any defects occurring in the vehicle during the rental period, or in the event of the vehicle being involved in an accident or being the object of vandalism, the lessee undertakes to inform Ideal immediately and to follow Ideal’s instructions as to how to proceed. The hirer may not repair any defects in the vehicle himself/herself. In the event of a breach of this clause, the renter is liable to compensate Ideal for any damages (e.g. if original parts of the vehicle have been replaced with sub-standard parts).

6. Insurance

6.1. Ideal will insure the vehicle used by the hirer against any third party damage in accordance with applicable laws. In the event of an insured event, the terms and conditions of insurance agreed between Ideal and its insurer will apply. The Renter undertakes to familiarise himself/herself with the terms and conditions of the relevant vehicle insurance at the Ideal service outlet before concluding the rental agreement.
6.2. In the event of an insured event, the lessee is liable to Ideal up to the amount of the excess. The amount of the renter’s excess depends on the group to which the vehicle belongs, and the amount of the excess is specified in the rental contract. The renter can reduce the excess by paying an additional fee for each day of the rental period, according to the group of vehicles chosen.
6.3. Notwithstanding the provisions of 6.2, the insurance does not cover:
6.3.1. damage to the interior, steering system, underfloor or engine compartment of the vehicle, driving with flat tyres, damage caused by snow or ice (e.g. snow or ice falling from the roof of a building) or damage caused by driving off the roads on which the vehicle is intended to travel;
6.3.2. damage caused by the vehicle being driven on roads other than those on which the vehicle is intended to travel. if the vehicle is stolen and the hirer has not taken the documents and/or keys with him/her when leaving the vehicle in accordance with 3.5. above. In the event of theft of the vehicle, if the renter returns the keys and documents (registration certificate) to Ideal and proves that he took the necessary precautions to ensure the safety of the vehicle, the renter’s liability is limited to the amount of the excess.

7. Emergency response

7.1. Rentnik ja iga sõidukit kasutama volitatud juht on kohustatud tarvitusele võtma kõik meetmed kaitsmaks Ideali ja kindlustusandja huve rendiperioodil toimunud avarii korral, sealhulgas:
7.1.1. tegema kindlaks kõigi asjaosaliste ja võimalike pealtnägijate nimed ja kontaktandmed;
7.1.2. Ideali eelneva nõusolekuta mitte tunnistama oma süüd või vastutust;
7.1.3. avarii järgselt mitte jätma sõidukit järelevalveta või selle ohutuse eest hoolitsemata;
7.1.4. informeerima koheselt Ideali ning vajadusel politseid toimunud avariist või vargusest ning jääma sündmuskohale seni, kuni politsei on andnud loa lahkumiseks;
7.1.5. prepare a report of the accident or theft to Ideal and deliver it to Ideal within 24 hours of the accident or theft.

8. Amendment and termination of the contract

8.1. Rendilepingu pikendamise võib sõlmida e-kirja teel.
8.2. The rental contract ends on the last date of the rental period indicated in the contract when the vehicle is returned by the lessee.

8.3. Ideal has the right to terminate the rental agreement prematurely if the lessee is in material breach of the agreement. Among other things, it is considered a material breach of the contract if:
8.3.1. the renter uses the vehicle in a way other than for the intended purpose, including in the ways set out in clause 3.3 of the contract;
8.3.2. the hirer fails to return the vehicle on time and to inform Ideal in writing or by e-mail of the late return of the vehicle.

9. Processing of personal data

9.1. Ideal processes the personal data of the lessee on the basis and in accordance with the applicable legislation. You can find out more about Ideal’s personal data processing policy at Ideal’s office, rental point and on Ideal’s website: avis.ee; myavis.ee, budget.ee.

10. Other

10.1. Üldtingimused on Ideali ja rentniku vahel sõlmitud rendilepingu lahutamatuks osaks.
10.2. The rental agreement and the general terms and conditions are drawn up in accordance with the laws of the Republic of Estonia and are governed by Estonian law.

10.3.Disputes, disagreements and claims arising from the performance or interpretation of the Contract shall be settled by negotiation between the Parties. In the event of failure to reach an agreement, the dispute shall be settled by the Harju County Court.
10.4.The Renter confirms that prior to the conclusion of the rental agreement, he/she has read and agrees to all the terms and conditions and instructions concerning the rental of the vehicle, which can be found on the website of the respective brand of Ideal.