Terms and conditions
Ideal OÜ (Ideal) is the franchise owner of the Avis, Budget and Payless brands in Estonia. These general terms and conditions apply to all short-term rental agreements with Ideal.
1. The order period
1.1 The Renter hires the Vehicle for the period specified in the rental agreement. The rental period can be extended by agreement between the parties. Prior to the renewal of the rental agreement, Ideal will provide the lessee with a price list for the renewal of the rental period, which the lessee will confirm his/her acceptance in writing by signature or by e-mail. Extensions of rental contracts of less than 30 days can be agreed by e-mail. An agreement for a rental contract of more than 30 days must be in writing or signed digitally.
2. Delivery and return of the vehicle
2.1 When handing over the vehicle to the hirer, the hirer must ensure that he has received the vehicle in good technical condition, with a clean and undamaged interior. The hirer must check that the damage visible on the vehicle is entered on the technical condition sheet when the vehicle is handed over. Subsequent claims for damage to the vehicle will not be considered and such damage will be deemed to have been caused by the hirer and will be subject to compensation by Ideal.
2.2 The hirer is obliged to return the vehicle at the time and place agreed in the rental contract. Ideal accepts up to 30 minutes’ delay in returning the vehicle, after which an extra day’s charge will apply.
2.3 If the hirer fails to return the vehicle at the agreed time and place, or promptly after early termination of the agreement, Ideal shall be entitled to declare the vehicle to be wanted and to exercise all its rights under the law to recover possession of the vehicle, including authorising the hirer to take back (including remove) the vehicle immediately. If Ideal incurs any additional costs in connection with the foregoing, the hirer shall be liable to reimburse Ideal. When moving the vehicle, Ideal will do all it can to preserve the items left in the vehicle by the hirer, but will not be liable for any damage or loss that may occur to them during or after moving.
2.4 The hirer is obliged to return the vehicle in the same condition as when it was handed over to the hirer, taking into account normal wear and tear. The renter is obliged to return the vehicle with all tyres, equipment and documents to the Ideal office from which the vehicle was rented or to the place indicated in the rental contract.
2.5 The hirer will receive the vehicle with a full tank of fuel and undertakes to return the vehicle with a full tank of fuel, unless he has purchased a “fuel in advance” product.
3. Requirements for using the vehicle
3.1 As the user of the vehicle specified in the rental agreement and as the holder of a valid driving licence, the renter is obliged to know and comply with the traffic regulations in force, accepting any fine or other costs resulting from the violation of traffic regulations by the renter.
3.2 A vehicle may be driven by a person who:
3.2.1 is entered in the rental contract and has held a valid driving licence for at least 1 year;
3.2.2 any other person indicated by Ideal in the rental agreement at the request of the hirer and who complies with the conditions set out to the manager. The hirer is fully responsible for this person and undertakes to check that he/she complies with the rental contract and the general conditions.
3.3 The vehicle must not be used:
3.3.1 for the carriage of passengers for remuneration (e.g. the provision of transport or taxi services);
3.3.2 for towing any other vehicle or trailer;
3.3.3 transporting goods in breach of customs regulations or any other illegal act;
3.3.4 by a driver who is under the influence of alcohol, drugs or other prohibited substances;
3.3.5 by a driver who does not hold a driving licence for the relevant category of vehicle;
3.3.6 for racing or training purposes;
3.3.7 for a study trip;
3.3.8 for driving outside the carriageway.
3.4 Smoking is prohibited in the passenger compartment. In the event of non-compliance, the hirer undertakes to pay the cleaning fee referred to in point 4.3.7.
3.5 When leaving the Vehicle, the Hirer undertakes to take the necessary precautions (e.g. by locking the Vehicle’s doors) to prevent possible accidents or theft. The hirer also undertakes to take the keys and documents (registration certificate and other documents) with them when they leave the vehicle.
4. Fees
4.1 At the conclusion of the rental agreement, the amount of the rental fee (clause 4.3.1) and the surcharges (clause 4.3.2) plus 30% shall be charged to the credit card of the lessee.
4.2 Ideal shall have the right to unilaterally change the rental fee during the rental period by giving at least 1 month’s notice to the hirer. If you do not agree to the new price, you have the right to terminate the rental contract early.
4.3 The Renter undertakes to pay to Ideal:
4.3.1 the rental fee according to the applicable tariffs, calculated on the basis of the number of rental days and kilometres driven. If the vehicle is returned later than 30 minutes after the agreed return time stated in the rental contract, the renter is liable to pay for the rental period calculated on the basis of the actual return time. If the renter returns the vehicle prematurely, Ideal is entitled to charge the full rental fee stated in the rental contract.
4.3.2 any additional charges (insurance, advance payment, etc.), including statutory VAT, which the hirer has agreed to by signing the hire contract;
4.3.3 a tank refilling fee if the hirer fails to comply with the obligation referred to in point 2.5;
4.3.4 a fine for driving while intoxicated, a traffic offence or any other unlawful activity, if the fine is enforceable against Ideal, including if Ideal is fined for allowing an unlicensed driver to drive;
4.3.5 If the Lessee has the due consent of Ideal to leave the Baltics and the vehicle becomes unroadworthy outside the Baltics, the Lessee undertakes to pay the costs of bringing the vehicle to the rental office of Ideal in the Republic of Estonia. The rental agreement is valid until the transfer of possession of the vehicle to Ideal;
4.3.6 Parking fines, late fees and, if necessary, towing charges for improper parking or any other reason submitted to Ideal, plus Ideal’s fine or injury administration fee of EUR 35;
4.3.7 an emergency cleaning fee of 200 EUR, if the hirer has smoked in the cabin or the interior of the vehicle is so dirty that dry cleaning is necessary to restore the vehicle to its pre-rental condition;
4.3.8 damage caused to the vehicle when the hirer returns the vehicle to Ideal outside working hours (18:15 – 08:15) or in such a way that it is not inspected with an Ideal employee and Ideal discovers damage to the vehicle during a subsequent inspection;
4.3.9 for leaving the vehicle in the general parking area of Tallinn Airport 25 EUR. The renter has the right to leave the vehicle in the Ideal space in the airport car rental car park at no extra charge;
4.3.10 late service charge of 40 EUR if the hirer wishes to collect the vehicle between 18:15-08:15.
4.4 The Renter shall pay Ideal by credit card or bank transfer. In the event of late payment of the rental fee or any other fees provided for in the rental contract and/or the general terms and conditions, the lessee shall pay a late payment penalty of 0.2% of the outstanding amount for each day of delay. In the case of late payment of fees, late payment penalties and fines are considered to be paid first, followed by the principal amount of the fee. In the event of non-payment and/or default by the lessee, Ideal has the right to publish the information concerning the lessee in the register of defaults (including but not limited to the Credit Info database and Ideal’s global database).
5. Responsibility
5.1 The Lessee, as the owner of the Vehicle, is responsible for the maintenance of the Vehicle during the rental period if the period of use of the Vehicle under the rental agreement is longer than 30 days. The tolerance of the vehicle maintenance schedule must not exceed 300 km. The fine for exceeding the tolerance of the vehicle maintenance schedule is €500.
5.2 The Renter shall be fully responsible for the preservation of the Vehicle and for any damage caused to the Vehicle (including the risk of accidental destruction and damage to the Vehicle) which has occurred prior to the inspection and acceptance of the Vehicle by an employee of Ideal.
5.3 In the event of any defects occurring in the vehicle during the rental period, or in the event of the vehicle being involved in an accident or being the object of vandalism, the lessee undertakes to inform Ideal immediately and to follow Ideal’s instructions as to how to proceed. The hirer may not repair any defects in the vehicle himself/herself. In the event of a breach of this clause, the renter is liable to compensate Ideal for any damages (e.g. if original parts of the vehicle have been replaced with sub-standard parts).
6. Insurance
6.1 Ideal shall insure the vehicle used by the hirer against any damage caused to third parties in accordance with the applicable laws. In the event of an insured event, the terms and conditions of insurance agreed between Ideal and its insurer will apply. The renter undertakes to familiarise himself with the relevant vehicle insurance conditions at the Ideal service point before signing the rental agreement.
6.2 In the event of an insured event, the Lessee shall be liable to Ideal up to the amount of the excess. The amount of the renter’s excess depends on the group to which the vehicle belongs, and the amount of the excess is specified in the rental contract. The renter can reduce the excess by paying an additional fee for each day of the rental period, according to the group of vehicles chosen.
6.3 Notwithstanding paragraph 6.2, the following losses are not covered:
6.3.1 damage to the vehicle’s cabin, steering system, under-body or engine compartment, driving with flat tyres, damage caused by snow or ice (e.g. snow or ice falling from the roof of a building) or damage caused by driving on roads other than those on which the vehicle is intended to travel;
6.3.2 if the vehicle is stolen and the hirer has not taken the documents and/or keys with him/her when leaving the vehicle in accordance with clause 3.5. In the event of theft of the vehicle, if the renter returns the keys and documents (registration certificate) to Ideal and proves that he took the necessary precautions to ensure the safety of the vehicle, the renter’s liability is limited to the amount of the excess.
7. Emergency response
7.1 The hirer and any driver authorised to use the vehicle are obliged to take all measures to protect the interests of Ideal and the insurer in the event of an accident during the hire period, including:
7.1.1 identify the names and contact details of all parties involved and possible witnesses;
7.1.2 not to admit guilt or responsibility without the prior consent of the Ideal;
7.1.3 not to leave the vehicle unattended or unattended for safety reasons following an accident;
7.1.4 immediately inform Ideal and, if necessary, the police of any accident or theft and remain on the scene until the police have given permission to leave;
7.1.5 prepare a report of the accident or theft to Ideal and deliver it to Ideal within 24 hours of the accident or theft.
8. Amendment and termination of the contract
8.1 An agreement to amend a rental agreement for a period of less than 30 days may be concluded by e-mail. Any agreement to change a rental contract of more than 30 days must be in writing or signed digitally.
8.2 The rental agreement shall terminate on the last date of the rental period specified in the agreement upon return of the vehicle by the lessee.
8.3 The Lessee has the right to terminate the rental agreement prematurely by paying the rental invoices already submitted. The early termination fee is a maximum of 1 month’s rent.
8.4 Ideal shall have the right to terminate the rental agreement prematurely if the lessee is in material breach of the agreement. Among other things, a material breach of contract is deemed to occur if:
8.4.1 the hirer fails to pay the hire charge on time;
8.4.2 the hirer uses the vehicle for purposes other than those for which it is intended, including in the ways set out in clause 3.3 of the contract;
8.4.3 the hirer fails to return the vehicle on time and does not notify Ideal in writing or by email of the late return of the vehicle.
9. Processing of personal data
9.1 Ideal shall process the personal data of the Lessee on the basis and in accordance with the procedure set out in the applicable legislation. You can find out more about Ideal’s personal data processing policy at Ideal’s office, rental point and on Ideal’s website: avis.ee; myavis.ee, budget.ee.
10. Other
10.1 The General Terms and Conditions are an integral part of the rental agreement between Ideal and the Lessee.
10.2 The Lease Agreement and the General Terms and Conditions have been drawn up in accordance with the laws of the Republic of Estonia and are governed by Estonian law. 10.3.Disputes, disagreements and claims arising from the performance or interpretation of the Contract shall be settled by negotiation between the Parties. If no agreement is reached, the dispute will be settled in Harju County Court.
10.3.The Renter confirms that he/she has read and agrees with all the terms and conditions and instructions concerning the rental of the vehicle, which are available on the website of the respective brand of Ideal, before concluding the rental agreement.
