Avis Leasing description of services

SERVICE DESCRIPTION
Financing Fixed rental (lease) payment for whole period of use
AVIS administration package Saves time, makes processes easier, gives security and control over fleet
24h road side assistance Each driver is provided with AVIS service centre 24h telephone number which helps 24 hours a day, every day of the year by providing: practical assistance and expert advice in the event of a breakdown or accident
Management of technical maintenances, repairs and services By contacting AVIS service centre customer receives technical support and can order technical maintenances, repairs and order other services
Invoice management Complete administration of incoming invoices from technical suppliers: checking the invoices accuracy (checking the correspondence of ordered job and price for it), provision of an aggregate invoice on a monthly basis for whole fleet and for additional services
Mileage control AVIS provides mileage control by monitoring actual mileage of the vehicle and its conformity to planned mileage according to contract. If there is a deviation in actual mileage from planned mileage, then AVIS at its discretion informs customer and suggests a solution accordingly. Mileage control is done based on invoices for services provided to vehicles and/or using GPS system if such installed
Spare key management AVIS stores and when necessary hands out additional (spare) set of keys
Vehicle purchase management AVIS provides and administrates purchase of vehicle and its registration according to state requirements
Vehicle return process management AVIS does organization and administration of return of the vehicle to dealer (at the end of contract period) representing customers interests
AVIS insurance package AVIS provides full package of insurance services according to customers needs
Traffic insurance (mandatory) Traffic insurance of the whole period of use
CASCO insurance AVIS administrates insurance policies and provides vehicles with valid TPL and CASCO insurance throughout the whole period of use. AVIS provides administration of insurance cases from the moment of an accident until vehicle is repaired and returned for usage. AVIS provides all necessary documentation, organizes repair works and represents customer in communication with authorities and services
Administration of insurances and accident management AVIS administrates insurance policies and provides vehicles with valid TPL and CASCO insurance throughout the whole period of use. AVIS provides administration of insurance cases from the moment of an accident until vehicle is repaired and returned for usage. AVIS provides all necessary documentation, organizes repair works and represents customer in communication with authorities and services
Regular obligatory inspection AVIS provides performing of obligatory technical inspection
Administration and organization of obligatory technical inspection AVIS administrates obligatory inspection and dates when inspection needs to be done and informs customer accordingly.
Costs of mandatory technical inspection Costs related to regular obligatory technical inspection are included in the monthly payment according state requirements. (in Latvia - includes vehicle exploitation tax)
Tyre package  
Requested amount of sets of tyres Costs of requested amount of sets of winter or summer tyres are included into monthly payment as showed on Title Page
Mid-class winter and summer tyres for whole period of use AVIS provides corresponding tyres for whole period of usage according to normal wear and planned mileage
Premium class winter and summer tyres for whole period of use AVIS provides corresponding premium class tyres for whole period of usage according to normal wear and planned mileage
Tyre storage and checking of condition AVIS provides storage of non seasonal tyres until next season. Customer is informed about condition and wear of tyres, and also AVIS gives advice on choosing appropriate tyres
Tyre mounting and balancing AVIS provides mounting and balancing of tyres 2 times per year. Client's authorised person or each driver ( according to agreed conditions) will be informed about start date of tyres changing period and service providing time is agreed by contacting AVIS service centre
Regular technical maintenances AVIS provides regular technical maintenances according to instructions given by manufacturer of the vehicle
Costs of regular technical maintenances Costs of regular technical maintenances according to instructions given by manufacturer of the vehicle for whole period of use according to planned mileage are included in the leasing payment
Control of vehicle condition AVIS provides control of technical condition of vehicle by collecting information given by performers of services or repairs and informs customer as agreed accordingly
Normal wear and tear repairs AVIS provides repairs according to normal natural tear and wear
Service costs according to normal wear and tear Costs of repairs, what are not included in technical maintenances according to instructions of manufacturer, but have to be done according to normal wear and tear for whole period of usage according to planned mileage (such as, brake pads, brake discs, bearings, bushings, wiper blades, light bulbs(halogen), steering rod ends, track control arms, ball joints, fuel filters, air filters, oil filters)
Additional warranty AVIS ensures that the vehicle has a prolonged warranty period according to conditions set by manufacturer or other party accordingly
Replacement car I Replacement vehicle for unlimited number of days I: Replacement vehicle for unlimited number of days for periods, where contractual vehicle cannot be used due to unanticipated repairs. Replacement vehicle is not linked to specific vehicle group and will be chosen by AVIS. In Riga, in case of accidents AVIS service centre will deliver the replacement vehicle to agreed location for the customer. Replacement vehicle will be delivered to the customer within 24h after receiving the request from the customer. Maximum usage period of replacement vehicle is 30 days per case. Unanticipated repairs include sudden technical breakdown of vehicle or damages caused by insurance case. (Except breakdowns, which are caused due to misuse of vehicle)
Replacement car II Replacement vehicle for unlimited number of days II: Replacement vehicle for unlimited number of days for periods, where contractual vehicle cannot be used due to unanticipated repairs. Replacement vehicle is comparable to contractual vehicle. In Tallinn, Pärnu, Jõhvi and Tartu in case of accidents AVIS service centre will deliver the replacement vehicle to agreed location for the customer . Replacement vehicle will be delivered to the customer within 24h after receiving the request from the customer. Maximum usage period of replacement vehicle is 30 days per case. Unanticipated repairs include sudden technical breakdown of vehicle or damages caused by insurance case. (Except breakdowns, which are caused due to misuse of vehicle)
Door to door service AVIS service centre provides pick up of vehicle from customer and delivery back after agreed services are done (such as regular technical maintenance, additional services, tyre changing, car wash and etc.) Door to door service (transportation) has to be ordered and agreed in advance, and this service is included only for services included into contract or as showed on Title Page accordingly.
Fuel card administration AVIS provide fuel cards , pays for the fuel and issues the invoice to customer on monthly basis. Detailed monthly reports are attached also.
Administration of payment systems AVIS provides administration of payment systems (for ex. Mobilly parking) and issues an invoice to customer accordingly
Vehicle washing and/or cleaning AVIS provides car wash and/or cleaning at AVIS partners
Parking at airport AVIS provides a parking place near airport ( Riga, Vilnius, Tallinn). This service has to be ordered in advance, and also customer can order other services (such as, car wash tyre change, regular technical maintenance and others) when car is left at the airport
GPS system AVIS provides GPS system mounting and administration from AVIS partners
Administration of other taxes AVIS provides administration of other taxes (such as company's light vehicle tax and etc.)
Pre-delivery vehicle This service is provided to clients who have ordered vehicles and require the vehicle while waiting on new ordered car to arrive. Predelivery cars are available from AVIS short term rental fleet.
Special conditions for short term rentals AVIS lease customer receives special offers and conditions (discounts) for AVIS short term rental services locally and worldwide
Reports AVIS provides customer with needed reports as agreed about fleet, contract information, technical condition, insurance cases etc.